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Update on Xbox refund issue: Ordinarily, when a player receives a refund of a real-money Fortnite purchase, the purchased items are removed from their account. When V-Bucks are purchased, spent, and refunded, causing the player’s V-Bucks balance to go negative, items most recently purchased and gifted with the refunded V-Bucks are removed from the player’s account and the gift recipient’s account. Unfortunately, the system we built for this malfunctioned on Xbox between December 2024 and July 2025. During this time, players were receiving refunds, but the refunded V-Bucks and items purchased with refunded V-Bucks remained in the player’s account and gift recipient accounts. During this time, most players continued using purchasing and refunding in good faith as usual, while some exploited the situation to make large numbers of purchases, often with many accounts. Some even set up shops to accept payments from players and gifted them items purchased with refunded V-Bucks. Starting September 4, Epic began processing the back-dated refund requests on Xbox. This caused confusion and many players didn’t understand why items were being removed. So, we’re making a correction to distinguish between accounts that made ordinary refund requests, and accounts exploiting the refund system. We’re restoring the items that were removed earlier this week for players who made less than 7 refunds since Dec 2024. It was our fault that we didn’t update the V-Bucks balance in their account immediately as we should have. This will take a few days. The removed items will stay removed for anyone who received 7 or more refunds, and for items received through gifting from players who made 7 or more refunds during this time. This is the ordinary approach to refunds from our terms of service, and these item purchases were taking advantage of an exploit with the V-Bucks refund system.